1) Can I order through phone?
We regret to inform that we only accept orders via email or our Order Form.
2) Can self-collection of goods be arranged?
We regret to inform that we do not arrange meet-ups, hence self-collection of goods is not possible.
3) When will I receive my goods?
We shall mail out your items within 3 working days upon the receipt/verification of your payment.
You shall be notified via email once your items are mailed out.
4) What if my parcel is too big to fit into my mailbox?
All registered mails are delivered to your doorstep. Non-standard sized normal mails that cannot fit into your mailbox will also be delivered to your doorstep as well (this usually takes additional 1 to 2 days). If nobody is at home, you will receive a notice to collect your parcel at the nearest SingPost office.
5) When will new products be launched?
We do not have a fixed timing to launch our new products. Please check back our store for updates as regularly as you can. We try to launch new items weekly. You may wish to join our mailing list or add us on Facebook or Twitter so that you can receive news of our new products, promotions & updates.
6)
I sent you an enquiry email but I never received a response. What should I do?
We take pride in our superior customer service. We try to answer every email within 24-48 hours. Please make sure to provide the correct email addresses so that you can be reached. Also, sometimes our responses are marked as spam and sent to your junk mailbox, so please check your junk mailbox before contacting us again.
7) I am an overseas customer but I do not have a PayPal account yet. How can I sign up for one?
PayPal is an instant, safe and secured way of payment without revealing to us your financial information.
If you have a debit/credit card, you may proceed to register for a ‘Personal’ account at PayPal. Simply fill in your information and the details of the debit/credit card that you wish to use.
Just a note: If you are prompted to verify your credit card, you do not need to take the trouble to verify if you only do occasional online shopping.
8) I am an overseas customer but I have neither a PayPal account nor a credit card. Are there alternative ways for me to make payment?
If you do not have a debit/credit card, you can transfer funds to us through Telegraphic Transfer (T/T) to our bank account. However, our local bank would charge us an additional S$10.00 which you have to bear.